Mobi Service Fanatics: How to Build Superior Patient Experience the Cleveland Clinic Way with Free PDF EDITION Download Now!

Best Edition Service Fanatics: How to Build Superior Patient Experience the Cleveland Clinic Way with FREE EASY Reading Download Now!

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Best Edition Service Fanatics: How to Build Superior Patient Experience the Cleveland Clinic Way with FREE EASY Reading Download Now!

THE PROVEN MODEL FOR DRIVING POSITIVE ORGANIZATIONAL CHANGE Cleveland Clinic has long been recognized for driving some of the best clinical outcomes in the nation, but it was not always a leader in patient experience. There was atime when this revered organization ranked among the lowest in the country in this area. Within ten years, however, it had climbed to among the highest and has emerged as the thought leader in the space. How did Cleveland Clinic turn itself around so effectively and so quickly? More important, how can you do the same with your organization? In gripping, visceral, on-the ground fashion, Service Fanatics reveals the strategies and tactics the Clinic applied to become one of today's leading patient-experience healthcare organizations--methods that seamlessly translate to any business seeking to improveits customer experience. This strategic guide covers: How the Clinic's leaders redefined the concept of patient experience and developed a strategy to improve it Critical lessons learned regarding organization, recruitment, training, and measuring service excellence Ways in which the Clinic aligned its entire workforce around its Patients First strategy How leaders improved the critical element of physician communication Rather than view patients simply as sick people who need treatment, Cleveland Clinic sees them also as important stakeholders in the organization's success. Patients are customers--who desire, pay for, and deserve the best possible care and experience during what is often a challenging time in their lives. Featuring customer service case studies, as well as invaluable insight from C-level executives at top corporations in various industries, Service Fanatics provides actionable lessons for any manager and business leader beyond healthcare. Whether you run a healthcare institution, nonprofit, or for-profit business, Service Fanatics will help you create the kind of customer experience that promises to transform your organization into an industry powerhouse.

At this time of writing, The Mobi Service Fanatics: How to Build Superior Patient Experience the Cleveland Clinic Way has garnered 9 customer reviews with rating of 5 out of 5 stars. Not a bad score at all as if you round it off, it’s actually a perfect TEN already. From the looks of that rating, we can say the Mobi is Good TO READ!

Best Edition Service Fanatics: How to Build Superior Patient Experience the Cleveland Clinic Way with FREE EASY Reading!

Catchy title, it caught my attention instantaneously especially for me, a self-proclaimed fanatics of the mantra "good hospitality in hospital". I bought this book after an enjoyable read of Dr Toby Cosgrove's "The Cleveland Clinic Way" book.Toby Cosgrove was the CEO of Cleveland Clinic (2004-2017).The author, Dr James Merlino is the "CEO" too, but the "E" stands for Chief Experience Officer. An interesting portfolio for a hospital. :)The book gave a very concise and interesting insights from a clinician (Dr Merlino) with a unique job description.This is a very easy to read book for those who involve in hospital management, customer services and patients relations. It will further reenforce the converts who believe in "Patient First" philosophy of "Patient Experience".Recommended read for all Hospital CEO and "CEO". And all the frontline managers and those in-charge of frontline customers' touch points. Eg COO, CNO, CMO.By Dr HM Goh

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